Your safety — and our Partners' safety — is at the heart of BeautyMateUK. This policy explains how we operate, what we expect from Customers and Partners, and how to flag concerns.
1. Booking hours
BeautyMateUK only accepts bookings between 06:00 and 23:00 UK local time. This window allows us to monitor activity, route support effectively, and protect both Customers and Partners working at home addresses. Bookings outside these hours are not permitted and are not covered by Platform support.
2. Partner verification
- Photo ID and right-to-work checks before going live.
- Required public liability insurance.
- Professional indemnity / malpractice cover where relevant.
- DBS check on file.
- Council licence or exemption evidence where relevant.
- Hygiene and equipment declaration acknowledged.
3. On-platform booking only
For your safety and protection, BeautyMateUK support, booking records, payment protection, and dispute handling only apply to bookings made and paid through the Platform. Please do not arrange direct bookings with Partners off-platform.
4. In-home appointment guidance
- Confirm the Partner's identity before letting them in.
- Choose a well-lit, ventilated space for the service.
- Tell us immediately if you feel unsafe.
- Partners must respect property and household members at all times.
5. Reporting a concern
Email safety@beautymateuk.comor use the “Report an issue” link in your booking history. We take all reports seriously and may suspend Partners while we investigate.
6. Zero tolerance
We have a zero-tolerance approach to harassment, discrimination, and unsafe practice from any party. Confirmed breaches result in immediate removal from the Platform.